I know this does not have to do with video game griefing, but hear me out. I was requested by someone to write this type of article and I figured, why not?
So everyone knows that is very important that your company should be delivering consistent customer experience. If your customers are dissatisfied with your service, how would you expect to get more customers? Everyone would be bad-mouthing your company!
I'll give you a perfect example of an excellent service that I got to experience. A few years ago I bought some Skullcandy Full Metal Jacket earbuds. They were great and lasted quite a while before they broke. When they did break (one of the speakers blew) all I had to do was fill out a form on the Skullcandy website and then send my headphones in. Within 3 days I got a coupon code and I was able to order the newer model of Full Metal Jacket earbuds. All I had to pay was a few dollars to ship out my headphones in the first place. My replacement headphones then broke after about a year of use (which was longer than the last pair) and I was able to repeat the process and get another pair of brand new earbuds. I could not be more satisfied with the way Skullcandy handles their customer service and I would definitely recommend buying from them.
Want to see what your company should do to deliver a good customer experience? Go to http://blog.livehelpnow.net/2012/04/consistent-customer-experience-4-tips/
Have a story like this that you would like to share? Post it in the comments!